Alternative Dispute Resolution

Any dispute or complaint should be made in writing to the supplying dealer at the address shown on our 'CONTACT US' page of our website by Recorded Delivery. If after writing on at least two occasions and the matter remains unresolved then an Alternative Dispute Resolution (ADR) process is available. All Companies which form part of www.scottishvauxhall.co.uk are members of The Motor Ombudsman (https://www.themotorombudsman.org) who are approved ADR providers. The Motor Ombudsman will attempt to mediate the complaint or dispute.

Contact the Motor Ombudsman

If you would like to contact the ombudsman please click the button below.

Contact the Motor Ombudsman

Regency Car Sales Limited t/a Scottishvauxhall, and Autovision (Scotland) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.