Vauxhall Onstar | Inverness, Dingwall, Buckie & Elgin | Scottish Vauxhall
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Vauxhall Onstar*

OnStar is a personal service assistant which will be available from mid-2015 right across the Vauxhall range. That’s a European first in this segment. OnStar is Vauxhall's pioneering, people-friendly technology that puts you in touch with an individual, not a machine.

The one-of-a-kind system connects you to a trained advisor – or, if you have an accident, automatically calls for help – 24/7, 365 days a year. It also gives you in-car access to a host of services, from roadside assistance and vehicle diagnostics to an integrated wi-fi hotspot. You don’t have to be in your car to access Vauxhall OnStar.

You can call our Service Centre from any phone, or use Vauxhall OnStar smartphone app. Your driving experience has never been easier, safer or smarter.


If you have an accident and can’t call for help, Vauxhall OnStar reacts instantly.

The second your airbag inflates:

  1. Automatic Crash Response opens a direct line to a trained Vauxhall OnStar advisor, who’ll talk to you in your chosen language (even if you’re abroad) via the hands-free speakerphone.
  2. Vauxhall OnStar sends a report to our Service Centre, including your location, travel direction, vehicle colour and the extent of the damage.
  3. Emergency services immediately head to the accident scene, if your vehicle report warrants it.


If your vehicle breaks down, Vauxhall OnStar is there, too. If you’re in a remote area or can’t get a phone signal, press the Service button to talk to an Vauxhall OnStar advisor. Your advisor will take down your problem and send a professional breakdown recovery team to your location.


If a medical emergency affects you or your passengers, Vauxhall OnStar is ready to help. 

  • Press the SOS button for a direct line to an Vauxhall OnStar service advisor. 
  • If necessary, your advisor will send details of your exact location to the relevant emergency services, who will immediately come to your aid.


Broadband makes life easier and more fun, so use Vauxhall OnStar to create an in-car wi-fi hotspot.

Enjoy fast and stable internet access on the move. Smartphones, laptops, tablets and more – your hotspot will support up to seven devices. Vauxhall OnStar’s powerful roof antenna reliably connects you to high-speed internet services.


If your car is not where you parked it, Vauxhall OnStar can confirm if it’s been stolen – and help you get it back. 

  • Once you report the theft to the police, your Vauxhall OnStar advisor can use the crime reference number to start searching for your car. 
  • Vauxhall OnStar’s GPS technology will confirm your Vauxhall’s location. 
  • If the thief turns off the engine, Vauxhall OnStar can deactivate the ignition, effectively immobilising your car. The police can then recover it.


Vehicle diagnostics keep you up-to-date with your car’s health of so you can avoid unexpected repairs. 

  • If you see a warning light in the dash, press the Service button. Your advisor will assess your car remotely and tell you if you need a mechanic. 
  • If you do, we’ll send your nearest Vauxhall dealer’s address to your navigation system. 
  • At your request, Vauxhall OnStar can also send you a monthly email showing your car‘s oil level, tyre pressure and other data, to help you stay in control.​​


Vauxhall OnStar is always ready to help when you’re in doubt about locations, directions or destinations.

  • Use the Service button to contact your Vauxhall OnStar advisor. They’ll pinpoint your destination and send the address to your vehicle´s navigation system.
  • Destination Download saves time and calms nerves – for example, by helping you easily switch destination en route.


You are always in complete control of what Vauxhall OnStar can and can’t do.

  • Once you’ve registered and activated Vauxhall OnStar, you can access every Vauxhall OnStar service.
  • To safeguard your security, several services (including Remote Door Lock/Unlock and Stolen Vehicle Assistance) will ask for your PIN.

  • To prevent Vauxhall OnStar from accessing your car’s location, press the Privacy button. Vauxhall OnStar will only override this request in an emergency.
  • Vauxhall OnStar will never sell on your information. Your information will only be disclosed to OnStar, its affiliated or associated companies, retailers and companies working on behalf of Vauxhall OnStar (‘selected third parties’).

Why not try OnStar for 12 months, free of charge?

If you’d like Vauxhall OnStar in your car, your Vauxhall Retailer only needs a few details, such as your email address, to complete your OnStar pre-registration.

*OnStar is available as standard with some new Vauxhall models, and comes as an option with others. Where offered as standard equipment, OnStar services require activation and are subject to mobile network coverage and availability. Terms and conditions apply. Vauxhall OnStar is included within the price of the vehicle for 36 months excluding WiFi Hotspot services. WiFi Hotspot Services are provided on a free trial basis for 3 months or 3GB by the nominated mobile network operator and subject to separate terms and conditions 4G subject to mobile network coverage availability. Charges apply after each free trial period. Check for details of availability, coverage and charges or ask your Vauxhall Retailer. Vehicles purchased without OnStar cannot have the required technology retro fitted. To understand more about extending Wi-Fi services after the initial free trial, please visit