• Results determined from direct customer feedback and satisfaction in annual Vehicle Dependability Study, run by J.D. Power
  • Awards presented during carwow’s “accelerate live” event at The Science Museum
  • Luton – Vauxhall has achieved an outstanding result at the J.D. Power UK Customer Satisfaction Awards

    today, as both Insignia and Mokka X were announced as best in their classes. The Insignia was rated most

    dependable vehicle in the midsize car segment, while the Mokka X achieved the award for most

    dependable small SUV.

    The results were determined from the annual Vehicle Dependability Study, which is carried out by J.D.

    Power and gathers direct feedback from customers. Focussing on the long-term dependability and

    reliability of vehicles, the study asks more than 11,000 original vehicle owners in the UK how satisfied they

    are with their car after 12-36 months of ownership.

    “The Vauxhall Insignia achieved the award for the most dependable car in the midsize segment for the

    fourth time in a row,” said Mark Lendrich, Head of Research at J.D. Power Europe. “The fact that the

    Vauxhall Mokka X also won its segment award this year clearly demonstrates Vauxhall’s understanding of

    consumers’ needs when it comes to vehicle quality and reliability.”

    “We are delighted to receive these awards for two of the most popular vehicles in our range,” said Paul

    Dodd, Vauxhall’s Head of Product Marketing. “These latest awards for the Insignia and Mokka X reinforce

    that our customers feel they are getting excellent reliability, as well as incredible value for money.”

    The Vauxhall Insignia is packed with state-of-the-art equipment, including the IntelliLink infotainment

    system, which supports Apple CarPlay and Android Auto phone connectivity. The car features a full fivestar

    Europe NCAP crash safety score, owing in part to the latest safety technology such as Lane Keep Assist

    and Automatic Emergency Braking.

    This latest award for the Insignia adds to its long line of accolades, having been previously recognised at

    the Carbuyer Best Car Awards, 4x4 Magazine Awards, Auto Express Awards and Company Car Today 100


    With a stylish and sporty design, the Mokka X is packed with innovative technology that make it ready for

    any adventure. A spacious interior and sports seats ensure ultimate comfort, while optional four-wheel

    drive technology automatically optimises your road grip, as well as offering off-road capabilities.