Service plans | Inverness, Dingwall, Buckie & Elgin | Scottish Vauxhall

Pay monthly for car repairs

At Scottish Vauxhall, we want car repairs and servicing to be hassle-free and convenient as possible for you. That’s why we offer car service plans: to provide you with a flexible and affordable way to pay.

We provide an interest-free, pay monthly service plan allowing you to budget for all your servicing costs by fixing the price of parts and labour for your next two, three or four services.

Are our car service plans worth it?

You might be wondering whether car service plans are worth it; and quite simply, the answer is yes. Most of our service plans cover the cost of all manufacturer recommended standard service elements, as well as items such as:

  • Spark plugs
  • Air filters
  • Fuel filters
  • Screen wash
  • Brake fluid

Contact your nearest brand dealership for a full breakdown of what's included in their servicing offering.

You can choose to either pay monthly for your car service plan or pay the full amount upfront; whatever best suits your budget. Whichever option you choose, the price you pay is guaranteed for the term of your service plan and safeguards you against any price inflation during this period.

All makes and all models up to 2.2L

Service only plan from £19.99

Service, breakdown, and comprehensive warranty plan from £39.99 (Best Value)

Service and breakdown plan from £24.99


Lifetime Warranty Plan Terms and Conditions

2.INTRODUCTION TO THE LIFETIME WARRANTY

This document sets out the full terms and conditions of Your Lifetime Warranty; service, inspection, maintenance and repair plan. Please read it very carefully as it gives You important information about the benefits provided, the limits, Your responsibilities, when and how You can request repairs and when You cannot. If having read the terms You feel it is not suitable for You then please refer to Section 11.E. General - Cancellation and Refunds for Your options.

Your Lifetime Warranty is not an insurance policy and is not regulated by the Financial Conduct Authority (FCA). It is an Agreement to provide ongoing routine servicing, maintenance inspections, repairs and assistance.

This document and all Our literature is available in large print, audio and a customised description to meet Your individual requirements. We will be happy to provide You with a copy on written request, or You can call Us on 0330 0996 815 to request a copy.

3.DEFINED TERMS

Administrator: The Administrator of this Agreement is EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU, registered number 03158541.

The Administrator is appointed as Your first point of contact. The Provider may also use additional contractors to provide administration services and technical support. The Provider reserves the right to change the appointed Administrator at any time and will write to inform You prior to such a change.

Agreement: We base this Lifetime Warranty on the information You have provided to the Approved Dealer where You purchased Your vehicle. The information is used to produce the Plan Schedule, which together with these terms and conditions constitute Our Agreement with You (‘Agreement’).

Approved Dealer: The dealer detailed in the Plan Schedule. This is an agent of the Provider and has been approved to sell Lifetime Warranty and carry out authorised repairs on the Provider’s behalf.

Plan Schedule: The document that the Approved Dealer provided You, which contains Your details, Your vehicle details, the Start Date and Expiry Date of Your plan.

Provider/We/Our/Us/EMaC: This Agreement is a contract between You and the Provider. The Provider is EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU.

You, Your: The legal owner or registered keeper of the vehicle as named on the Plan Schedule.

4.ELIGIBILITY

Your vehicle must:

Be built to and not be modified outside of UK manufacturer’s specifications;

Not be used for hire or reward, commercial use, professional instruction, competition or off-road use, motor rally, motor racing, speed or duration tests, track days or any practice for these events whether they are timed or untimed;

Not be a vehicle used in public service capacity, for example within police force, military service or fire service;

Not be a vehicle with a gross weight of more than 3.5 tonnes:

5.BENEFITS

Lifetime Warranty Includes the following:

A.Maintenance Inspection and Repair

B.Breakdown Assistance which includes; Roadside, Recovery and Home Start

C.Additional Assistance

D.Servicing

These benefits are detailed below:

Please note that in certain circumstances Your cover under the warranty will reduce. For details of when this reduction will take effect please see Section 6 ‘Commencement, Duration and Changes to Cover’.

A. Maintenance Inspection and Repair

What is Provided:

Maintenance Inspection

One maintenance inspection prior to the initial collection of Your vehicle from the Approved Dealer and annually thereafter.

The content of the inspections is detailed below:

General

Service history and next service due date

MOT due date

Engine compartment

Check oil, fluids and coolant levels and identify any leaks

Check the condition of the alternator, belts and battery

Wheels/Tyres

Check condition of all tyres (including spare)

Check inflation kit (if applicable)

Check wheel alignment

Brakes

Check condition of the front and rear brake pads and discs (measured in millimetres)

Check condition of the parking brake

Check the brake fluid condition and levels

Coolant

Check condition and levels of antifreeze

Lights, electrics and heating

Check condition of:

Internal and external lights

Wipers and washers

Horn

Warning lights

Control messages

Heating systems

Air conditioning operation

Interior electrics, safety and seatbelts

External

Check the engine for any smoke and noise

Check the brake operation

Check the clutch and transmission operation

Check the condition of all mirrors and glass

Check the locking system

Underside

Check the exhaust system and catalytic converter

Check steering and suspension

Check for visible fluid leaks

Check the condition of the driveshaft; joints, gaitors and mountings

Check the condition of the wheel bearing; hub, wear and noise

Check the condition of the hoses, pipes and cables

Maintenance and Repair

Labour and parts costs for repairs to Your vehicle if an included part suffers a failure to perform its function, up to the Repair Limit detailed on Your Plan Schedule.

The Agreement covers all mechanical and electrical parts other than those specifically listed as excluded under Section 9. The Provider is not liable for parts that have reached the end of their normal working lives because of age, usage or have failed due to negligence.

Additional components included:

Turbo (Factory Fitted)

Casing - Cylinder block, gearbox, transfer box, differentials and axle if they have been damaged by a failure of one of the included parts

In car entertainment (Factory Fitted) up to a maximum of £250 (inclusive of VAT) per repair request.

Key Remote Fobs and Key Cards (up to a maximum of £250 (inclusive of VAT) per repair request.

What We will do:

In the event that a component(s) of Your vehicle suffers a failure to perform its normal function, the Provider will pay for replacement parts and labour, up to the Repair Limit specified in the Schedule. Repair or replacement of defective parts under this Agreement is to be carried out through the Provider’s Approved Dealers or repairers to whom Your vehicle should be returned. Repairs can only be made on presentation of the Plan Schedule to this Agreement, Your service booklet and confirmation that Your vehicle has been serviced in accordance with the servicing requirements detailed in Section 7.

Please note: replacement of drive belts, filters, lubricants, antifreeze and fluids required because of the failure of an included part, is included in this Agreement. If a covered component failure causes damage to another covered component, We will repair or replace that part, but this excludes any damage which is cosmetic in nature.

The Administrator has the right to appoint an independent engineer to inspect Your vehicle prior to any repair or replacement of part(s). The Administrator may, at its discretion, elect to agree with You a value for Your vehicle where the parts and labour cost of the repair exceeds the market value of Your vehicle at the time of failure. The same will apply where the parts needed for repair are no longer available.

B. Breakdown assistance, which includes; Roadside,

Recovery and At Home

The Provider’s contractor has an agreement with the AA to administer the services detailed in Section 5.B. All arrangements for breakdown assistance and relevant telephone calls will be handled by the AA. The AA or one of its contractors will attend Your vehicle in the event of a valid request. The Provider reserves the right to change the administrator of the services detailed within Section 5.B. and will provide You with written notification within 30 days prior to such a change.

How to Obtain Assistance

If Your vehicle has a breakdown, please follow these simple steps:

Telephone the AA on the following number: 0330 018 3448 (calls from mobiles may be charged at network operator’s premium rate, telephone calls will be handled by the AA and may be recorded and/or monitored)

Advise the operator of the location of the vehicle, the nature of any fault, and provide any other information requested by the operator; and the number of the phone You are using

Ring the AA back (on the free number) if You get going before the Patrol arrives. Only accept help from the Patrol or contractor that has been sent to assist You by the AA.

Do not go ahead and make Your own arrangements, as the AA cannot arrange reimbursement of costs incurred without prior authorisation.

Roadside

Roadside is available for the vehicle detailed in Your Plan Schedule. Roadside operates in the United Kingdom only.

If You are stranded on a public highway (or other accessible road or area to which the public has the right of access) because the vehicle has a breakdown, We will arrange for a contractor to assist You who will try to repair the vehicle at the roadside.

Roadside includes labour at the scene of the breakdown but not labour at any garage to which the vehicle is taken.

If the vehicle cannot be repaired at the roadside, or if repairs are unwise, the AA will arrange for the vehicle and up to 8 people to be taken to a destination of Your choice within ten miles. If You have no preferred destination, the AA will arrange for the vehicle to be taken to a nearby garage. If You wish the vehicle to be taken to any other destination, the AA will use reasonable endeavours to assist if You pay for the towage costs for the whole distance.

If You cannot readily get to the vehicle, the AA will arrange, if practicable, to have it towed to a place of safety and stored until You can collect it.

Please note: The AA will not arrange to tow or transport any vehicle, which, in their reasonable opinion, is loaded beyond its legal limit. If the vehicle is in a position where the AA cannot arrange for work to be undertaken on it or tow it, or wheels have been removed, they can arrange to rectify this but You will have to pay the costs involved.

Roadside does not cover:

a.Routine servicing of Your vehicle

b.The cost of parts, fuel or other supplies

c.Replacing tyres or windows

d.Missing or broken keys. The AA will try to arrange the services of a locksmith if You pay them direct.

e.The cost of ferry crossings, road tolls and congestion charges.

f.Vehicles being demonstrated or delivered by motor traders, or used under trade plates.

g.Vehicles within 1/4 mile of Your home or where You normally keep the vehicle.

h.Contaminated fuel. However, the AA will arrange for the vehicle to be taken to a local garage for You to arrange and pay for any work carried out.

i.Any vehicle storage charges before, during or after any assistance provided by the AA.

j.Assistance following an accident, fire, theft or vandalism or other incident normally covered by a motor insurance policy. The AA can arrange assistance if You pay for the cost of assistance. (You may be able to recover these costs under the terms of Your motor insurance policy).

k.If there are animals in the vehicle, their onward transportation is at the sole discretion of the AA and is carried out solely at Your risk. The AA will not insure any animal or livestock in transit, during any onward transportation.

Recovery

Recovery has the same features and limitations as Roadside but with the following variations:

If the AA cannot arrange for the vehicle to be repaired locally within a reasonable time, they will arrange for the vehicle and up to 8 people to be taken home or to any other single address. If there are more than 5 people, this may require two separate vehicles. An adult must accompany any persons under the age of 16.

Recovery does not cover:

a.Use of the services having the object or effect of avoiding repair costs. For example, if a vehicle can be repaired in a reasonable time, the AA may not arrange recovery but arrange for repair instead.

b.Recovery, which is required because the AA have previously arranged a temporary repair, which has not subsequently been properly repaired by You.

At Home

At Home has the same features and limitations as Roadside but with the following variations:

At Home allows You to use Roadside services within 1⁄4 mile of home or the place where You normally keep the vehicle.

At Home does not cover rectifying failed repairs attempted by You or someone on Your behalf.

General

Roadside, Recovery and At Home covers United Kingdom registered vehicles only.

The AA cannot procure services for Your vehicle if it is unattended.

The AA do not guarantee to procure services in whole, or in part, if the AA or its contractors are prevented from doing so due to any circumstances beyond their reasonable control.

The AA and its contractors reserve the right to refuse to give service if anyone in Your party behaves in a threatening or abusive way to their staff or contractors.

Your telephone calls to and from the AA and its contractors may be monitored and recorded for the purposes of staff training and quality assessment. This complies with Ofcom and GDPR regulations.

If the service You require is not included within Roadside, Recovery and At Home, the AA will try, if You wish, to arrange it at Your expense. The terms of, and any payment for, any such services are a matter for You and the supplier and the AA will not act as an agent for You or the supplier.

Vehicles, which have broken down as a result of taking part in a motor sport event, which takes place off the road and/or is not subject to the normal rules of the road, are not covered.

C. Additional Assistance Benefits

If a repair to Your vehicle has been authorised by the Administrator under this Agreement and the labour time exceeds 8 hours (as determined using Autodata) You may benefit from the costs for car hire for up to 7 days starting from the day immediately after the day the repair request to Your vehicle has been authorised by the Administrator, at a maximum of £60 per day (inclusive of VAT) subject to the following conditions:

  • You accept responsibility for the entire cost of any additional car hire outside of the 7-day car hire period referred to above;
  • You take responsibility for hiring a vehicle from a bona fide rental operator and for ensuring the hired vehicle is of a like kind and quality;
  • The car hire period for which We will pay is limited to the period Your vehicle is in the workshop undergoing repairs starting from the day immediately after the repair to Your vehicle has been authorised by the Administrator or a maximum of 7 days, whichever is less; and
    • Overnight Accommodation/Onward Travel
    • Continental Use

The cost of the car hire is within the overall Repair Limit;

The daily amount includes VAT but excludes fuel and insurance.

If a repair to Your vehicle has been authorised by the Administrator under this Agreement, the labour time exceeds 8 hours (as determined using Autodata), You have not requested the Car Hire benefit detailed above and You are more than 50 miles from your home address, You may benefit from:

Overnight accommodation for You and Your party up to a maximum of £300 including VAT in total. This does not include the cost of providing meals and drinks.

Or a refund of the cost of public transport for the driver, and up to four passengers to reach the end of their journey, subject to a maximum of £300 including VAT in total.

Any service provider of the additional assistance benefits must be VAT registered. You must obtain authority from the Administrator prior to making any bookings, keep all copies of receipts/invoices and submit them to the Administrator for payment.

The Agreement will apply whilst Your vehicle is in any territory of the EU or European Free Trade Association (EFTA) for a period of not more than 60 days in any 12-month period, with the limit of benefits restricted to the equivalent United Kingdom rate for labour charges and parts at manufacturer’s list prices as applicable at the date of the repair request.

Breakdown assistance is not applicable for Continental use (See section 5.B).

D. Servicing

It is an essential requirement of this Agreement that You purchase a Lifetime Warranty Personal Service Plan prior to and during the term of this Agreement from our Approved Dealer. For full details of the customer requirements, refer to section 7.

TheLifetime Warranty Personal Service Plan is also administered by EMaC.

The Lifetime Warranty Personal Service Plan includes:

Services carried out by the Approved Dealer

Services in accordance with the manufacturer’s recommended servicing schedule and intervals or within each Maintenance Year (whichever is sooner) this includes; parts, fluid, labour, administration fee, reactivation fee and VAT

The Approved Dealer will provide You with the full terms and conditions of your Lifetime Warranty Personal Service Plan.

6.COMMENCEMENT, DURATION AND REDUCTION TO COVER

This Agreement commences from the Start Date shown on Your Plan Schedule. It will continue for the life of the vehicle subject to adherence of these terms and conditions and specifically the requirements set out in section 7 below.

Reduction to Cover

When Your vehicle is 10 years old (beginning from date of 1st registration with DVLA) or the odometer reading exceeds 100,000 miles (whichever occurs first) then, if since the Start Date You have complied with the Customer Requirements (see Section 7):

the maximum Repair Limit will be reduced to £1,000; and

the cover under 5. A. “Maintenance and Repair” will reduce to listed component cover – The list of covered components will be:

Engine – Rocker assembly, inlet and exhaust valves, valve guides and springs (excluding burnt valves and decokes), Cylinder head (excluding cracks and porosity), head gasket, head bolts, push rods, camshaft and cam followers, timing gears, chains and associated parts, oil pump, pistons and rings, cylinder bores, gudgeon pins, con rods and bearings, crankshaft and bearings, bushes, inlet and exhaust manifolds, distributor drive, oil cooler.

Timing belts – Provided there is proof that the manufacturer’s replacement recommendations have been complied with, and they are free from contamination.

Turbo (factory fitted) – Failure due to carbonisation of the Variable Nozzle Turbine (VNT) or Wastergate Actuator or any other part of the of the turbo repair request.

Gearbox:

Drive system (front/rear) – Crown wheel and pinion, drive shafts, bearings, planet gears, bevel gears, rear external drive shafts, constant velocity joints, 4-wheel drive units.

Electrics – Starter Motor, alternator, coil and horn unit

Brakes – Master cylinder

Steering – Manual rack and pinion, steering column, steering box, idler box.

Cooling system – Water pump

Casings – Cylinder block, gearbox and axle, transfer box if they have been damaged by a failure of one the included parts.

You will still be required to comply with the Customer requirements (see section 7)

7.CUSTOMER REQUIREMENTS

Defined Terms

Certain terms are used in this section. These terms have the meaning defined below.

Maintenance Year

Means:

For the first year of this Lifetime Warranty, the year beginning on the start date of this Agreement and ending on the day preceding the annual anniversary;

or subsequent years; a year begins on the annual anniversary date and ends on the day preceding the next annual anniversary.

Termination Date

Means the date on which Our obligations to You will come to an end. The termination date will be the earliest of the following:

if You breach the ‘Purchase Requirements’ – the date of the breach

If You breach the ‘Servicing Requirements’ – the end of the Maintenance Year

If You breach the ‘Manufacturer’s Service Requirements’ – 30 days or 1,000 miles after the due date, whichever is sooner

If You breach the ‘Maintenance Requirements – the end of the Maintenance Year

Requirements

In order to maintain coverage under this Agreement each year You must:

1)purchase a Lifetime Warranty Personal Service Plan – see the further provisions under ‘Purchase Requirements’ below: and

2)submit Your vehicle for a service during the Maintenance Year – see the provisions under ‘Service Requirement’ below; and

3)service Your car in accordance with the manufacturer’s recommended service schedule – see the further provisions under ‘Manufacturer’s Service Requirements: and

4)follow the Maintenance Requirements – see the further provisions under ‘Maintenance Requirements’

In order for this Agreement to continue You must follow the requirements above. If You do not follow these requirements this Agreement will come to an end on the Termination Date.

(1)Purchase Requirements

In order for Your Lifetime Warranty to remain valid, You must purchase a Lifetime Warranty Personal Service Plan from Our Approved Dealer prior to the Start Date for a minimum of the first Maintenance Year and continue to purchase a Lifetime Warranty Personal Service Plan prior for every Maintenance Year thereafter. You can purchase a Lifetime Warranty Personal Service Plan for a period of between 1 and 3 years at a time. If You purchase a Lifetime Warranty Personal Service plan for a term longer than 1 year, then every additional year will replace the requirement to repurchase a Lifetime Warranty Personal Service Plan prior to those Maintenance Years. In comparison to a standard Personal Service Plan, the cost of the Lifetime Warranty Personal Service Plan will be higher for You as a Lifetime Warranty customer because for each Maintenance Year it will include the cost of the following:

Services in accordance with manufacturers recommended servicing schedule and intervals, this includes; parts, fluid, labour, administration fee, reactivation fee and VAT

Breakdown Assistance, which includes; Roadside, Recovery and Home Start

The Personal Service Plan is available for 1-3 years and must be either: (i) paid for in full at the time of purchase; or (ii) paid for in advance by direct – debit instalments via a monthly pre-payment scheme.

(2)Service Requirements

For each Maintenance Year You must have a Service carried out by the Provider in accordance with Your Personal Service Plan. The Service must be taken within the Maintenance Year.

(3)Manufacturer’s Service Requirements

The manufacturer of Your vehicle will have stated a recommended service schedule (details of which can be found in Your vehicle’s service book). You must follow the manufacturer’s recommended service schedule (the services must be carried out within 30 days or 1,000 miles of the due date, whichever occurs first).

You must keep all receipts and invoices. The Provider may request details of the service history at any time during the Agreement.

(4)Maintenance requirements

It is Your responsibility to ensure that the timing belt is changed in accordance with the manufacturer’s recommendations.

Engine oil works under extremes to lubricate, cool and protect internal engine components.

For the best protection, using the best quality oil will have a positive effect on engine performance and minimize wear. Using inferior oil or the wrong type of oil can cause damage or

wear that ultimately could cause any damage to mechanical and electrical parts and/ or components to be excluded. It is Your responsibility to use the Manufacturer’s recommended engine oil. If You need any assistance, please contact the Manufacturer.

8.TERMINATION

Your Agreement will expire on the occurrence of any of the following:

If You do not comply with the Customer Requirements (as detailed in Section 7), this Agreement will terminate on the Termination Date (as detailed in Section 7): or

If You sell or transfer Your vehicle to a motor retailer or trader (Please note a sale to a different owner is allowed as long as they are not a motor retailer or trader, see section 11.a. for transfer terms).

9.EXCLUSIONS

The following are excluded from this Agreement:

General;

i.All bodywork, handles and hinges, interior/exterior trim, bright work, paint, glass (including front & rear heated screens & elements), weather-strips, rubber seals, sheet metal, sun roof guides, seats (including all internal electrical/mechanical components) carpets, seat belts, wiper arms/blades/washer jets, wheels and tyres, wheel alignment/tracking/balancing, adjustments.

ii.On convertible vehicles, the roof together with pumps, motor mechanisms and any retractable panel/mechanism are not included.

iii.Parts subject to manufacturer’s servicing requirements or periodic repair including but not limited to plugs/glow plugs, electrical leads and all filters.

iv.Any item or accessory not in the manufacturer’s original specifications.

  • Working materials – Unless working materials and supplies such as oils, filters and anti-freeze are required as a direct result of the failure of a warranted part.
  • Turbo (Factory fitted) All failures due to carbonisation are not covered including the Variable Nozzle Turbine (VNT) or Wastegate Actuator or any other part of the Turbo, except when Your vehicle is under 10 years old (beginning from date of first registration with DVLA) and the odometer reading is under 100,000 miles. Foreign object damage is not included on any turbo repair request.
  • Clutch – Where the failure is due to the clutch having reached the end of its normal working life due to age or mileage, or the clutch is burnt out.
  • Brakes – Brake discs/drums, brake pads, brake linings/shoes, hoses and lines.
  • Contaminated Fuel – The clearing of fuel lines, filters, carburettors and pumps/nozzles.
  • Electrical Accessories – Bulbs, LED, High Intensity Discharge (HID) lamps/lenses, batteries, fuses, wiring harness, wiring terminals and remaking of disturbed electrical connections, car telephones and portable satellite navigation systems.
  • Miscellaneous Items – Air conditioning recharging, ECU reflashes/upgrades, water ingress, exhaust system, auxiliary drive belts, brackets, mountings, tappings, supports, fixings and fastening devices, fuel tank and fuel lines, corrosion, rubber hoses, metal pipes or plastic pipes and unions, core plugs and air bags.
    • Registration Number
    • Agreement Number
    • Contract holder’s name
    • Current mileage
    • Nature of maintenance or repair
    • Total cost
    • Service history

This Lifetime Warranty does not cover any repairs in the following circumstances:

Non-compliance with the conditions detailed in section 7 of this Agreement;

Any failure of parts or breakdown caused by lack of normal and proper use or care, including the incorrect use of fuel or grade of oil;

Any act, omission or negligence by You (or any user of the vehicle), which adds to the loss or damage;

Water ingress, fire, collision, frost, snow, ice, flooding, freezing or corrosion;

The failure or breakdown of a part which is under any manufacturer’s or supplier’s warranty;

Any failure of parts which have reached the end of their normal working lives because of age or mileage (as confirmed by an assessment by an independent engineer as arranged by the Administrator);

Any parts which have not actually failed to perform their normal function, including but not limited to timing belts that are replaced as part of another job;

Exhaust emission MOT failures;

The cost of repair to components not listed under the Agreement;

Any failures which are the result of carbon build up, except when Your vehicle is under 10 years old (beginning from date of first registration with DVLA) and the odometer reading is under 100,000 miles;

Losses that occur as a consequence of a failure of an included component (examples are, but not limited to alternative transportation cost, costs associated with a disrupted journey, prepaid agreement accommodation or transportation, inconvenience or loss of earnings);

The gradual deterioration of Your vehicle’s performance due to age and mileage, including, but not limited to, gradual loss of engine compression requiring the repair of valves or rings and the gradual increase in the oil consumption due to normal operating functions;

Design or existing faults - parts being subjected to recall by the manufacturer or parts which fail as a result of inherent design faults or parts that require modification or replacement which is or has been recommended by the manufacturer or faults which existed before You entered into the Agreement;

Dismantling - We will not pay for any stripping down of the parts to determine the cause of the failure of parts or breakdown unless We accept the repair request;

Accidental damage - the costs relating to losses normally included under a road risks insurance policy or losses resulting from an accident to the vehicle;

Failure of a covered component that causes damage to another covered component is not included if it is reasonable for Us to conclude that further damage has been caused by Your failure to take preventative steps or to notify U after the initial failure of a component (for example, the vehicle being driven with a defective part) and any loss arising from: excluded parts; incorrectly fitted parts; insufficient servicing; faults present at purchase;

Vehicle use - this Agreement is not valid for vehicles which are altered or modified from the manufacturer’s original specification, or are raced, rallied, track days (timed or untimed), used in competition, or for hire or reward; are beneficially owned by a company or person involved in the business of vehicle repair, servicing or dealership or by an employee of such a company or person.

10.REPORTING A FAILURE OF A COVERED COMPONENT

How to arrange repairs

DO NOT continue to use Your vehicle. This may aggravate the problem and cause greater damage, for which We will not be liable.

Contact the Approved Dealer or the Administrator to arrange for the vehicle to be taken to the Approved Dealer or repairer.

You must report any fault or potential fault to Us within 7 days of the incident occurring.

It is Your responsibility to ensure that the Approved Dealer/repairer CALLS US BEFORE ANY WORK IS STARTED.

DO NOT proceed with repairs until the request has been authorised by the Administrator.

The repairer must telephone the Administrator on 0330 0996 815 or email to warranty@emac.co.uk and obtain a repair request authority number.

At that time (or as soon as possible thereafter) the Administrator will need the:

The authority number must be issued before any repair is completed.

The Administrator may authorise repairs immediately, call for other estimates, nominate another repairer, investigate the repair request further, insist on the use of factor or pattern parts, exchange or re-manufactured units, or arrange an assessment by an independent engineer to inspect the vehicle. The Administrator will assess repair times in line with Autodata’s* latest recommended repair times.

The total value of the repair work completed during this Agreement period is limited to the Repair Limit as detailed on Your Schedule. The Provider may, at its discretion, elect to agree with You a value for Your vehicle where the parts and labour cost of the repair exceeds the market value of Your vehicle at the time of failure.

The cost of investigation work can only be authorised by You, and You will remain responsible for meeting that cost in the event that the repair is not covered by this Agreement.

Repair requests will be handled by the Administrator and We reserve the right to have Your vehicle assessed by an independent engineer prior to any work being carried out.

You may be requested to provide details of the registered keeper and copies of the V5C (often known as the vehicle’s “log book”) at any time during this Agreement.

All invoices must be made out to EMaC Limited. All replaced parts become the property of the Provider.

*Autodata is Europe’s leading publisher and supplier of technical information for automotive professionals through printed and electronic media.

(source www.autodata.ltd.uk Feb 2012.)

Gaining access to Your vehicle

You must allow Us free access to examine Your vehicle at all times. If You make a Repair request, We have the right to:

(a)examine and photograph the vehicle;

(b)obtain an expert assessment, the result of which will be binding on all parties;

(c)nominate another Agent/repairer.

If, following specific arrangements for inspection, and through no fault of Ours, the assessor cannot inspect it, for example, because the vehicle is not available, then We reserve the right not to provide the Repair.


11.GENERAL

Additional Information

  • A.Transfer: This Agreement can be transferred to the next private owner of Your vehicle within 14 days of the date of the sale of the vehicle by calling the Administrator on 0330 0996 815 to request a Transfer of Ownership. The transfer fee is £25 including VAT. A transfer can only be made in the event of the vehicle being sold by the registered keeper to another private individual (not to a motor trader or retailer). See Section 8 for restrictions.
  • B.Telephone calls: Any call made in connection with Your Agreement may be monitored as part of training and quality assurance processes.
  • Misinformation: When applying for this Agreement or submitting a request You or anyone acting on Your behalf must take reasonable care to answer all questions honestly and to the best of Your/their knowledge. Failure to do so may affect the validity of Your Agreement, the provision of services or the payment of Your Repair.
  • D.Governing Law: This Agreement is governed by the law of England and Wales.
  • E.Cancellation & Refunds
    • Within 14 days: If You have not used any of the benefits detailed under section 5 of this Agreement, You may cancel this Agreement within 14 days from the Start Date. You will be refunded the Product Price stated in Your Plan Schedule by returning to the Approved Dealer.
    • If You have used any of the benefits detailed under section 5 of this Agreement, You may cancel this Agreement, however You will not be able to claim any refund.
    • After 14 days You may cancel this Agreement, however You will not be entitled to a refund.

12.COMPLAINTS

If You have a complaint regarding the sale of this Plan You should contact the supplying Approved Dealer.

If You have a complaint regarding this Agreement You should in the first instance, contact Customer Care using one of the following contact details:

Address: Customer Care Department Team, EMaC Limited, EMaC House, Southmere Court, Crewe Business Park, Crewe CW1 6GU, registered number 03158541

Email: warranty@emac.co.uk

Telephone: 0330 0996 815

If You are not satisfied with the response You may write to The Motor Ombudsman at:

Address: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN

Telephone: 0345 241 3008

None of the above affects any right to legal action.

13.DATA PROTECTION

Data Protection Act 2018. For the purposes of the Data Protection Act 2018, the Data Controller in relation to information you supply is the Provider. The Data Processor is the Administrator who may share the information provided, together with other information, with organisations who are the Administrator’s business partners, suppliers or agents, for the