Norman/Diane Keen - June 2014

To Mackays of Dingwall,

"On returning to England from a wonderful holiday in Scotland I want to take this opportunity to thank all your staff at Mackays who expedited such a quick repair to our vehicle on 5th June 2014.

The previous day we had travelled to Scotland, during the journey the handbrake cable snapped. On arrival in Alness where we were staying, I was able to locate you as the nearest Vauxhall dealership. We presented the vehicle at approx 09.30 on Thursday 5th hoping you would be able to book the car in for repair before we moved on to our next destination on Mon 9th June. After explaining our situation to your receptionist (Ruth) we were invited to wait in reception whilst the vehicle was assessed. Within about 15 mins Ruth explained the parts were in stock and the vehicle could be repaired immediately. We were given coffee whilst we waited and Ruth kept us fully informed. Within an hour and a half we were back on the road to continue our holiday.

We think that is exceptional service especially as we had just turned up and not phoned the garage beforehand. Please pass on our thanks to everyone at Mackays for a thoroughly efficient and agreeable service."

Norman and Diane Keen